th!nk sales training courses

Sales process training that focuses on customers who prefer the dealership experience of buying their new or used vehicle. Our training focuses on making the point of sale, the point of resale, to ensure your actions create customers who don't want to buy anywhere else.

The online sales process is so much more than just lead management. Learn how to turn each interaction into a personalised customer experience. Our training begins with the end in mind , turning todays lead into a customer for life.

Whether the customer starts their purchase in dealership and completes the transaction online, or vice versa, we are here to ensure your omnichannel process delivers an experience that turns a customer into  a loyal, brand advocate .

 A seamless cross-departmental communication strategy is key to improving customer retention. When sales, aftersales, and call centres work together, customers experience a more personalised and consistent journey.  This not only enhances customer satisfaction but also builds trust and loyalty, leading to higher retention rates.

We offer a full service from authoring, developing and delivering sales, aftersales, retention and communication processes that are customer centric. Integrating seamlessly with existing practices and processes to elevate customer experiences and grow retention.

We would love to hear from you!