Privacy Policy

Who We Are

th!nk academy services is a UK-based training and consultancy provider. We help individuals and organisations enhance their skills and performance through coaching, webinars, online content, and training programs.

If you have any questions about this Privacy Policy or how your information is used, please contact:

Data Controller:
Lyn Howdon
17 Buckeridge Road, Salisbury. Wilts. SP2 0FQ
lyn.howdon@thinkas.co.uk
01722 746466

What Personal Information We Collect

We may collect and process the following types of personal data:

• Contact Information – such as your name, email address, phone number, job title, and organisation. 
• Webinar & Event Data – including your registration details, attendance, and participation (e.g. poll answers or chat messages). 
• Website Usage Data – including IP address, browser type, pages visited, and referring website (via cookies or analytics tools). 
• Marketing Preferences – including your consent to receive emails or newsletters. 
• Payment Information – if you purchase a service, we may collect payment-related information via secure third-party processors.
   

How We Collect Your Data

We collect data in the following ways:

• Directly from you when you: 
  • Fill in forms on our website 
  • Register for webinars or training sessions 
  • Subscribe to our newsletter 
  • Contact us via email or phone

• Automatically through: 
  • Cookies and tracking technologies when you use our website 
  • Analytics tools like Google Analytics 

• Through third-party webinar platforms (e.g., Zoom, Microsoft Teams) and email marketing tools (e.g., Mailchimp)
   

Why We Collect Your Data (Lawful Bias)

We only collect and use your personal information when we have a lawful basis to do so, such as:

• Consent – for marketing emails or newsletter subscriptions.
   
• Contract – to deliver services you have requested or purchased.
   
• Legitimate Interests – to improve our services and ensure website functionality.
   
• Legal Obligation – to comply with tax, accounting, or other legal requirements.
   

How We Use Your Information

We use your personal data to:

• Register you for webinars or training events
   
• Send confirmations, reminders, and post-event materials
   
• Deliver services you’ve requested or paid for
   
• Communicate with you regarding your enquiries or feedback
   
• Send marketing communications if you have opted in
   
• Improve our website and user experience
   
• Maintain business and financial records
   

Sharing Your Information

We only share your data when necessary and with trusted third parties, including:

• Webinar platforms (e.g., Teams)
   
• Payment processors (e.g., Stripe, PayPal)
   
• Email marketing services (e.g., Meet Alfred, Mailchimp)
   
• Cloud-based storage and CRM systems
   
• Legal or regulatory authorities if required
   

We do not sell or rent your personal data to any third parties.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, and unauthorised access. These include secure servers, encryption, and access controls.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, contractual, or reporting requirements.

• Marketing data: retained until you unsubscribe
   
• Event data: up to 2 years after the event
   
• Financial records: retained for 6 years in accordance with UK tax law
   

Your Data Protection Rights

Under the UK GDPR, you have rights including:

• Right to Access – you can request a copy of your personal data.
   
• Right to Rectification – you can request corrections to inaccurate data.
   
• Right to Erasure – you can request your data be deleted.
   
• Right to Restrict Processing
   
• Right to Data Portability
   
• Right to Object to Processing
   
• Right to Withdraw Consent – where we rely on your consent (e.g., marketing).
   

To exercise any of these rights, please contact us at lyn.howdon@thinkas.co.uk

If you're unhappy with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk | Tel: 0303 123 1113

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and analyse site traffic. You can control cookies via your browser settings or by using our cookie consent banner.

International Data Transfers

Where personal data is transferred outside the UK (e.g., to cloud providers or email platforms), we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

Changes to this Policy

We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email.